MouseAI Media is the IT, AI and digital studio for ambitious UK businesses. From managed support and cyber security to AI automation, cloud and creative media — we make technology quietly do more of your work.
Whether you need someone to keep your laptops running, your data safe, or to build an AI agent that handles your inbox — MouseAI Media covers the whole stack so you don't juggle suppliers.
A proper IT department, on tap. Helpdesk, asset management, patching, onboarding, offboarding — all priced per user, all delivered by humans who answer the phone.
Layered protection — endpoint, identity, email, network. We harden the weak spots, train your team, and respond when something does go wrong.
Migrate, modernise and maintain — on Azure, AWS or hybrid. We design infrastructure that scales without surprises on the invoice.
Custom AI agents, chatbots and workflow automations that save your team hours every week. From inbox triage to internal copilots.
Websites, branding, video and content that look as sharp as your tech. Built for performance, SEO and conversions — not just looks.
Cloud telephony, VoIP, Teams calling and contact-centre setups that connect your customers to the right person without the hold music marathon.
One conversational AI platform that speaks to your customers across voice, chat, web and SMS — in their language, around the clock, and grounded in your own knowledge base. Built in the UK. GDPR by default. Joining you on the phones in Q3 2026.
From inbound calls and outbound campaigns to multilingual web chat and back-office automation, MouseAI Agent ships with the full stack.
Sub-second response, lifelike speech, mid-sentence interruption handling — feels like a person, not an IVR.
Localised voice and chat across English, European, Asian and Middle-Eastern languages — with regional accent control.
Answer every call, run outbound campaigns, follow up on leads — no rota, no hold music, no missed enquiries.
One agent across every channel. Customers start on chat, switch to call, finish on email — the conversation never resets.
Point it at your website, PDFs, SharePoint or Notion and it answers from your own content — auto re-indexed when things change.
Triggers real actions mid-conversation: book appointments, qualify leads, update records, take payments, dispatch tickets.
Salesforce, HubSpot, Microsoft Teams, Zendesk, Twilio, Stripe, Microsoft 365, Google Workspace — plus any tool with an API.
Every call transcribed, summarised, action-itemed and logged to your CRM. Searchable, exportable, GDPR-compliant.
Spot frustration, escalate hot leads, flag compliance issues — automatically, on every conversation.
When a conversation genuinely needs a person, MouseAI Agent hands off seamlessly — with the context the human needs.
Design conversation paths visually, mix scripted steps with generative responses, simulate before you deploy.
Data stays in the UK/EU. Encrypted in transit and at rest. Built for ISO 27001, SOC 2 and Cyber Essentials Plus environments.
Join the waitlist for MouseAI Agent and we'll invite you into the private beta. Early-access partners get founder pricing locked in for life and direct input into the roadmap.
“We don't want to be your IT supplier. We want to be the team your team forgets they have — because everything just works.”
We started MouseAI Media because most IT companies still feel like they're built for the IT department, not the people who actually use the technology. So we flipped it: a hands-on team based in Leeds, plain English instead of jargon, and an obsession with the boring bits (uptime, response times, paperwork) so you can get on with the interesting ones.
We're equally comfortable rolling out laptops to a 40-person studio, hardening a finance firm's cyber posture, or wiring an AI agent into your CRM. One number, one team, one invoice.
We've spent years inside regulated, fast-moving and growth-stage businesses — so we already know what your auditors, your customers and your team need.
No 90-day onboardings or impenetrable jargon. We get to know you, fix what's broken, and then quietly improve things week after week.
A free 30-minute chat to understand your business, your stack and what's been frustrating you. No pitch deck.
We dig into your infrastructure, security posture and licences — and hand you a plain-English report with priorities.
We fix the urgent stuff first — backups, security, weak spots — then take over day-to-day support and monitoring.
Quarterly reviews, roadmaps and new initiatives — AI projects, cloud migrations, automation — at your pace.
“We switched from a national provider and the difference is night and day. Tickets are answered in minutes, not hours, and they've already saved us a small fortune on licences we didn't need.”
“The MouseAI team built us an AI agent that handles 60% of inbound enquiries automatically. It paid for itself in the first quarter. Properly impressive.”
“Cyber Essentials Plus, sorted. Microsoft 365 tidied up. New website live in six weeks. Honestly the most useful supplier relationship we've had in years.”
Book a free 30-minute call. We'll listen, ask the right questions, and tell you honestly whether we're a good fit — no hard sell.
Drop us a message, give us a call, or pop in for a coffee in Leeds. We respond to every enquiry within one working hour.
Unit 10, Matrix House,
Goodmand Street, Leeds LS10 1NY
Monday–Friday · 08:00–18:00
24/7 emergency support for clients